The Claims Management Guidelines address the Construction Manager’s roles and responsibilities regarding avoidance, mitigation, and resolution of disputes and claims between the owner and contractor(s) during the execution of construction projects. These guidelines supplement the CMAA Construction Management Standards of Practice by providing an overview of the critical responsibilities to be performed by the CM team on a typical project from concept to occupancy which directly relates to the resolution of disputes and claims. Each project requires the CM to perform fundamental management tasks and undertake specific responsibilities due to the unique elements of a construction contract and the allocation of risk and responsibilities in each contract. This document is complementary to the Construction Management Standards of Practice and the other Guidelines published by CMAA.
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