By creating a culture of quality on CM contracts, construction managers can ensure best practices are followed the first time, with repeatable, measurable results. Key elements to a robust quality assurance/quality control program include taking a quality manual to a successful living quality management system with feedback and continual process improvement, tailoring your quality program to the client's needs and organization, and utilizing the quality program to help a CM program be sustainable. The business impacts of a quality program are reducing the cost of doing business, ensuring consistent performance, and creating repeat satisfied clients.
Duration: 1 hour | PDHs: 1 | Subscription: 90 days
To successfully complete this course and receive your continuing education certificate, you must watch the video and complete the post-test with a score of 75% or higher.
Presented by: Kathleen Copus, CQIA, Terri Mestas, CCM, PMP, LEED AP, and James O'Reilley