In the intricate world of construction management, managing client expectations is as crucial as overseeing the project itself. This webinar dives deep into the challenges posed by difficult clients and offers actionable strategies for effective communication and relationship building. We’ll start by exploring the characteristics that can make a client "difficult" and discuss the nuanced difference between their needs and wants. As a construction manager, understanding your role in the client relationship is pivotal, and we'll provide insights on setting and managing clear objectives. We'll also delve into techniques for nurturing and growing the client relationship, ensuring longevity and trust. Recognizing when a relationship is no longer beneficial is essential. Thus, we'll tackle the sensitive topic of when and how to part ways with a client. Attendees will leave with a comprehensive toolkit to handle challenging client situations, strengthening both their projects and professional relationships.
About the speakers:
Rebecca Jones, FCMAA - Founder and Chair at Safework, Inc.
Rebecca is the founder and Chair of the Board of Safework, Inc.; a company she founded 31 years ago. Today, SafeworkCM is still a growing company with a highly experienced leadership team and clients across the US. Being of service to their clients remains a cornerstone of the organization. Rebecca has expertise in being of service to many different clients including owners and prime consultants.
Lisa Sachs, AIA, CCM, FCMAA - Managing Principal Emeritus at Cumming Management Group, Inc.
For over twenty-five years, Lisa was a key contributor to the success of two of the largest multi-billion-dollar educational construction management bond programs in California, initially as a principal of her own firm and then as a managing principal of Cumming after merging firms. Recognized as an industry leader, she was inducted into the American Institute of Architects (AIA) and the Construction Management Association of America (CMAA) College of Fellows. She is a Managing Principal Emeritus of Cumming Group, past president of the CMAA Southern California Chapter and Chapter Foundation (one of 7 Founders), and in 2014 was appointed by CMAA as its first Accreditation Board for Engineering and Technology (ABET) commissioner representing construction management in the Applied and Natural Sciences Accreditation Commission (ANSAC) where she is currently the incoming chair.
Joseph Seibold, PE, FCMAA - Executive Vice President at Arcadis U.S., Inc.
Joe has spent over 30 years in the arena of construction management and claims. He has the ultimate subject matter expert in the area of difficult projects and difficult clients. He is skilled in providing roadmaps to navigate conflict and misunderstanding and has key insights into client relationships.
Continuing Education:
CMCI Recertification Points: 1
Professional Development Hours (PDH): 1